Shipping policy

Shipping Policy

Free shipping on every order
Shipping is free. No minimum order.

How long will it take?
Most orders arrive in 6–12 business days after you place your order.
- We get your order ready in 1–2 business days.
- Then it ships to you. You'll get an email with your tracking number as soon as it ships.

Business days are Monday to Friday, not counting holidays. Busy times, like holidays or big sales, can add a few days.

Where we ship
We ship to the United States.

Tracking your order
When your order ships, we'll email you a tracking link. Tracking can take 2–3 days to start showing updates. That's normal.

Is your order late?
If your order hasn't arrived after 15 business days, email us at info.orvana@gmail.com with your order number. We'll find it for you. If it's lost, we'll send a new one or give you a full refund.

Wrong address?
Please double-check your address before you order. If you made a mistake, email us and we'll fix it before it ships. After it ships, we can't change the address.

Delivered but not received?
If tracking says "delivered" but you can't find it, please:
1. Check around your home, mailbox and with neighbors.
2. Wait 1–2 days. Sometimes packages show "delivered" early.
3. Then email us at info.orvana@gmail.com and we'll help.

Your order may ship in more than one package
If that happens, you'll get a tracking number for each one.

Questions? Email us at info.orvana@gmail.com. We usually reply within 24 hours.